Achieving Growth
TRAINING
We BELIEVE in your growth & development! Your path to greatness starts here!
New Hire Training
Introduction
When to wash hands?
There are so many tasks that will require you to wash your hands- some may include:
1 Before starting work for the day
2 Before starting work on any food handling station
3 Before putting on gloves
4 After taking a break of any kind
5 After touching the mouth, nose, hair, or your skin
6 After shaking hands or touching other people
7 After using or cleaning the toilet, wash your hands in the restroom and then when entering the preparation areas
8 After any dirty task, such as emptying bins or handling waste
9 After coughing or sneezing into a hand/tissue
10 After touching a contaminated surface or object, such as picking up something that fell on the floor or touching door handles or pushing plates that may not be clean
If in doubt? Wash your hands…
Handwashing Procedure:1 Wet your hands with warm running water
2 Dispense Anti-microbial soap onto your wet hands
3 Rub palms together to make a lather. Scrub the backs of your hands, wrists, between your fingers, under your nails, and if required, your forearms.
4 Rinse hands well
5 Dry hands using single-use paper towels from hand-free paper towel dispensers.
6 Use the single-use paper towel to shut off the water prior to disposing of it.Each new hire must register a fingerprint at the time clock and be shown how to clock in and out for their shift and breaks.
This document is located next to the time clock and/or in other common areas of the restaurant. Please make sure the new hire is aware of any potential symptoms that may excuse them from workplace operations.
McDonald's Hazcom Application provides many great features including: Safety Data Sheets (SDS) with easy to use search function, Hazcom Safety Manual Quick Access to Poison Control Safety Videos, Restaurant Safety Quick Reference Brochure Safety Training Safety Tips & Best Practices This makes it easy to keep track of basic safety information and provide a digital quick reference to restaurant crew members and management. In the event of an emergency, the application has the option to share SDSs with others through Bluetooth, printing, email, AirDrop, and more.
A proper uniform is a must-have to begin work. Each employee must have: a Proper hat/ visor, shirt, pants, and non-skid / safety-tread shoes. Hair should be pulled up off the collar, and hairnets must be worn if a hat isn't present. Hygiene is important! A daily bath/ shower is important in keeping an employee void of odors which may create an uncomfortable enviroment for others.
Make sure the new hire knows where to take breaks. Review their responsibility to keep the crew/ break room clean. If the employees smoke, ensure they understand smoking in the building is prohibited, and show them exterior places that are acceptable smoking areas.
Cell phones and Bluetooth devices are not to be used while on the shift. We must put the needs of the customer first, and these items create distractions that may lead to poor customer service.
A hard copy of the schedule can be found in the crew room or some other common area of the restaurant. You can also ask your crew trainer for information about any scheduling apps your restaurant may use.
Review with the new hire where to locate the towel buckets, identify which is clean/ dirty, and show them how to refresh and test the towel buckets.
Show the new hire where to locate the secondary timing machine, how to load the paper, and how its utilized.
New Hire Training
Foundations
Hospitality means creating a great experience for customers. It’s the simple actions – like smiling and saying hello, helping a customer with a tray, or assisting at the kiosk. It all adds up to create Feel Good Moments.
Food Safety is all about preventing contamination to ensure the safety of the food you serve. It means taking steps to prevent anything harmful, like bacteria, from getting into the food.
It's everyone's role to make bring Safety and Security alive in the restaurant to keep customers and each other safe. Dive in to explore what that means
Safe & Respectful Workplace is a system-wide initiative to educate, empower and encourage those who work in the restaurants with important information, resources and training that support building healthy relationships and trusting work environments.
It’s how we will continue to create safe and respectful workplaces and demonstrates how we are taking the lead to show what it means to be modern employers by responding to the daily needs of our crew and managers.
New Hire Training
Quality
Welcome to Fries, where you will learn how to turn the humble potato into hot, golden, and perfectly salted McDonald's French Fries.
Welcome to Hash Browns, where you will learn how to turn the humble potato into hot and fresh McDonald's Hash Browns.
New Hire Training
Service
Welcome to the Dining Area and Kiosks, the heart of the restaurant, where feel-good moments are made possible for customers!
Read It
Ice Cream Cones
Welcome to Making Beverages & Desserts, where you will explore the essential behaviors to prepare a variety of delicious drinks and desserts
Read It
From rich, velvety coffees to cool, refreshing iced beverages, this is your hub to craft the art of McCafé.
Learnings
Creating A Welcoming Environment
Welcoming Guests w/ Disabilities
Congratulations and Welcome! You are one of the lucky people to be chosen as a Guest Experience Leader. This is an important position at McDonald's! Guest Experience Leaders help to make a great guest experience for each guest to our restaurants!
Read It
Practice taking orders and creating great customer experiences
Read It
Explore how to assemble and present orders to create feel good moments for customers
MyMcDonald's Rewards Simulation
MOP w/ Ready on Arrival Simulation
The Digital Ambassador is responsible for driving the growth of the restaurant's digital business by promoting mobile app usage and supporting both customers and service crew in the adoption and execution of mobile service procedures.
New Hire Training
Production
Read-It
Build confidence in tempering and prepping techniques for various ingredients to keep every product safe, fresh and flavorful
Welcome to Simplified Breakfast Cooking. Here we will look at how to prepare most of our world famous breakfast items.
Welcome to Breakfast Assembly, dive in, and explore the core steps to building a McMuffin and working at the assembly station.
Welcome to the Fryer station, where you will learn how to cook McDonald's famous fried products that customers know and love.
Welcome to Grilling. here you will learn more about grilling our delicious beef portions.
Training Resource:
Pocket Quality Reference Guide
Training isn't just for new hires. Oftentimes, we need to cross-train and even retrain our current employees.
The items below were our top 3 Food Cost Opportunities, let's give an extra focus on training to reduce the loss of these items
Our Service focus of the Month is Hospitality!
Training is essential
Training is much bigger than just performing a task as designed. Training builds morale, helps with retention, and makes the work easier!